Customer success and revenue teams can build agentic retention workflows on Gainsight's customer intelligence using AI tools like Claude and ChatGPT San Francisco, CA — April 2, 2026 — Gainsight, the ...

What fails first is governance. Once a conversational system starts influencing commercial outcomes, the business needs clear ...

Cloudflare created an open-source CMS it calls a "spiritual successor to WordPress" — but WordPress is having none of it.

Two Breeze AI agents now charge only for completed tasks, cutting customer risk and aligning spend with outcomes.

Kustomer AI - Signals” surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage, closing the gap between CX visibility and action.

TTEC today announced AI Gateway, a new software solution by TTEC Digital designed to connect modern AI capabilities with legacy contact center infrastructure through a single integration.

Organizations can now automatically send personalized text message survey invites from Salesforce to drive higher engagement and faster, more informed decision-making SAN MATEO, Calif., March 31, 2026 ...

Company combines modern voice AI with decades of banking and AI technology expertise to enhance customer experience and accelerate sales and collections in regulated industries; Previously announced ...

Despite massive investments in AI tools, new research from Front shows most B2B teams are stuck paying high “Coordination Tax,” managing disconnected customer work behind the scenes San Francisco, CA ...

Voice AI leader appoints Chief Customer Officer and Chief Marketing Officer to scale what's working—deeper, faster, and for more brands ready to Flip the script on customer experience NEW ...

Media networks can now onboard and list audiences to DSP marketplaces like The Trade Desk and Yahoo DSP without secondary revshare fees, cutting total marketplace fees in halfSAN FRANCISCO--(BUSINESS ...

Built on a fully managed, single-tenant n8n instance with 500+ integrations, FlowMotion turns events in Storyblok such as create, update, approve, translate, schedule, and publish into workflows that ...