Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it's ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

At its TDX 2026 developer conference, Salesforce paints a picture of software as a service evolving in an agentic direction, ...

Theoretical and computational chemistry (TCC) is a set of theories and models that, over the years, were refined to the point that it is possible to determine measurable quantities with precision, ...

If account ownership lives in Salesforce, then that rule needs to be explicit. If service history is governed in Dynamics 365 ...

Sara Tenenbaum is the Senior Digital Producer for CBS News Chicago, overseeing editorial operations and social media, and covering breaking, local and community news. Marissa Sulek joined CBS News ...

Here’s what you’ll learn when you read this story: Single-celled organisms aren’t often associated with complex functioning, but a new study suggests that at least some protists exhibit what’s known ...

Threat actors are exploiting "customers' overly permissive" Salesforce Experience Cloud guest user configurations to steal sensitive data, Salesforce Security said in a March 7 blog post. Salesforce ...

Learning American Sign Language (ASL) offers more than a new way to communicate; it expands access for deaf and hard-of-hearing (HoH) individuals and introduces many to a distinct linguistic and ...

Abstract: Salesforce AI-driven analytics leverage predictive models for sales forecasting, lead scoring, and customer retention. Traditional deep learning methods in Salesforce CRM often lack coherent ...

In a class of 24 Trenton third graders, the chances are that only three can read adequately. Four can do math on grade level. Julie O’Connor, an urban education writer for NJ Spotlight News, injected ...