SAP has released its December security updates addressing 14 vulnerabilities across a range of products, including three ...

Zomato will now share customer phone numbers with restaurants after obtaining user consent, a significant win for the industry. This move allows eateries to directly engage with customers, enhance ...

An Upstate New York DoorDash delivery driver has been busted on felony charges after filming a half-naked customer passed out drunk on his couch, which she later claimed was a form of sexual assault.

AT&T is battling a major change in customer behavior. AT&T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

SAP Customer Experience LIVE 2025 will take place from October 6 - 8, 2025, in Las Vegas. The event will be held at the Venetian Convention & Expo Center and will bring together professionals from ...

The artificial intelligence (AI) market is expanding rapidly. Enterprise AI spending surged eight-fold in 2024 according to the Menlo Ventures. This year is expected to be a banner year for AI ...

The Department of Defense said Thursday the Newtown Square, Pennsylvania-based company is expected to complete the project on Sept. 14, 2035. The Army Contracting Command at Rock Island Arsenal, ...

The last few years, my burning question on SAP CX has been a simple one: Is SAP serious about CX? Given all the changes in SAP's CX approach, it's a fair question for SAP - and its customers. SAP's ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.