When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Seamless voice automation with unmatched speed, accuracy, and omnichannel integration SEOUL, South Korea, Aug. 27, 2025 /PRNewswire/ -- Sendbird Inc., the AI communications platform trusted by the ...

MENTONE — Niff-Tone, a Mentone-based supplier of metal building materials, is celebrating its 50th year in business, marking a half-century of growth rooted in family values, customer service and ...

The Dodge Charger we know now – the one that's available at dealerships – is vastly different from the classic model or even the modern L-bodied reincarnation. That's kind of sad for many proud ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...