When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN ...

Red Sift earns place among the UK's top software companies, driven by authentic customer reviews and a record-breaking ...

Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

As their stocks tank, software makers are rebranding themselves as A.I. innovators. Sparkle emojis are everywhere, but some efforts have been more successful than others.

Software development firm Freshworks forecast annual profit below Wall Street estimates on Tuesday, fanning wider concerns around the industry amid advancements in artificial intelligence services.

Salesforce and NetSuite are among the best CRMs in 2025. We compared their pricing, features and more to help you determine ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

Top 5 CRM software for sales and customer management: compare features, pricing, and best-fit use cases to boost revenue, retention.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.