A single story can do more for your culture and your brand. Here's how empowerment drives customer service and brings your customers back.

Red Sift earns place among the UK's top software companies, driven by authentic customer reviews and a record-breaking ...

Five9 is a leading provider of cloud contact center as a service, or CCaaS, software that supports channel-agnostic customer engagement across all digital channels (email, SMS, voice, social media, ...

Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

Analysts maintained their long-term bullishness on Cadence Design Systems, calling fears of AI disruption overblown.

As their stocks tank, software makers are rebranding themselves as A.I. innovators. Sparkle emojis are everywhere, but some efforts have been more successful than others.

Taxes are complicated enough without the added stress of figuring out which tax software will work best for you. While you ...

HubSpot and monday Sales CRM can help your business handle leads, marketing, reporting and more. Learn how these top CRM software packages compare.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

An email scam is abusing abusing PayPal’s "Subscriptions" billing feature to send legitimate PayPal emails that contain fake purchase notifications embedded in the Customer service URL field. Over the ...