Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

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According to a poll published in 2025, Americans spend more than 10 hours online each day. Data collectors are just trying to "meet us where we are," as the old saying goes. Still, the ease of ...

Achievers, the world's most utilized recognition and reward software that engages nearly 5 million employees every day across 190+ countries, today announced that it has won two Stevie Awards in the ...

Service has reached a true AI value inflection point. Organizations no longer have to choose between efficiency and experience. AI model performance has improved dramatically, and agentic systems are ...