When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Background Hospital incident reporting and patient concerns systems are widely used to detect and respond to patient harm.

If you receive a denial letter from your insurer, don’t appeal the decision before seeking legal advice, says a leading disability lawyer.

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Discover how cross-selling and upselling can boost your business. Learn the advantages and disadvantages of each tactic and tips for successful implementation.

DAVENPORT, Fla. (WFLA) — A customer at a Polk County McDonald’s was shot during a dispute over being denied service late at night. At around 3 a.m. on Oct. 12, Peter Story, 19, and Nicholas Jones, 18, ...

Explore what credit risk is, its impact on loans and investments, the role of credit ratings, and real-world examples to ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

“Somewhere in the weeks before, it’s going to hit me,” Brad said. “I’m performing where Miles Davis and Tchaikovsky played.” That was Ojai’s Brad Halverson quoted in the Los Angeles Times back in 2002 ...