By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

One user on social media stated that EV vehicles can't be charged anywhere as they have a particular socket which is required ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

The suit may help set the terms of engagement for AI agents as they take on more of the shopping tasks currently handled by ...

The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more ...

Salesforce’s agentic enterprise vision puts AI to work with humans. Singlife shows how this collaboration can boost ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Amazon challenges Perplexity's AI shopping tool, citing legality and customer experience concerns. Learn more about AI, ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...