By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

One user on social media stated that EV vehicles can't be charged anywhere as they have a particular socket which is required ...

The suit may help set the terms of engagement for AI agents as they take on more of the shopping tasks currently handled by ...

The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Amazon challenges Perplexity's AI shopping tool, citing legality and customer experience concerns. Learn more about AI, ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Bob Broder was remembered By Chuck Lorre, James Burrows, Ted Danson and others who spoke and cracked jokes at the late agent's memorial service.

Opinion The agentic era remains a fantasy world. Software agents, the notional next frontier for generative AI services, ...

Amazon’s order to halt Perplexity's AI-powered web browser Comet marks the first major clash over shopping agents.

Amazon has sent a cease-and-desist letter to Perplexity that demands that the AI startup prevents its Comet browser from ...