His latest article, US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis, analyzes how United, Delta, American, and Southwest responded to the FAA directive, revealing ...

The end user experience monitoring market is expanding rapidly as enterprises adopt cloud-based applications and real-time monitoring tools to enhance user satisfaction, boost productivity, and ensure ...

The Ford Signature 2.0 global showroom experience incorporates elements of hospitality to allow the vehicle shopper to lead their visit.

Adobe is positioned to benefit from AI, leveraging Firefly and seamless integration to strengthen its creative software moat. Click here to read my analysis.

Last week, organisations celebrated Customer Service Week, a time to recognise and reflect on the importance of exceptional customer experiences. While the week was buzzing with activities and ...

We all know that AI-driven e-books on Amazon have been a huge problem for the past few years. Each month, between 10,000 and 40,000 e-books are released that utilize ChatGPT or other AI platforms.

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators ...

Fujifilm had the highest overall customer experience performance score for its vendor neutral archive storage system, Synapse VNA, according to a Sept. 4 report from KLAS Research. AGFA HealthCare has ...

How brands gain the strategic edge in customer experience by balancing AI with the human touch. In partnership withNiCE As brands compete for increasingly price conscious consumers, customer ...

For more than a decade, artificial intelligence (AI) has been steadily evolving and expanding to reshape how we live and work. From speech recognition and language processing to self-driving cars, ...

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink ...

Early in his 15-year tenure as DBS chief executive, Piyush Gupta put customer experience at the heart of his transformation of the bank, empowering even junior staff to take decisions to improve that ...