As people start using AI when dealing with government services, the gaps between agencies are becoming more obvious.

IDC's latest research shows AI is a result of coordinated modernisation across infrastructure, data, cybersecurity, applications, and workforce capabilities, rather than a standalone initiative.

Rocket Software is a global technology leader in modernisation, helping the world’s leading organisations modernise their infrastructure, data, and applications without disruption. Founded in 1990, ...

McKinnon survey results show citizen confidence in Australia’s democratic institutions remains strong but trust in how it works is starting to falter.

The disconnect between expectations and reality when navigating services can be repaired by the intelligent use of AI tools.

When leaders imagine different futures, how much does government need to change to turn these ideas into reality?

“An AI agent could help respond more quickly and accurately to the many calls the business receives from the public and businesses. As a regulator, we could use analytics to better point resources at ...

From predicting weather to analysing policy, here are five global AI projects that offer examples that Australia's public sector can learn from.

How AI is remaking Australia’s public service. The 2026 AI and the Australian Public Service Special Report, based on The ...

Practical questions guide the people-first approach to AI use at Services Australia. Looking through the lens of customer outcomes helps.

The public servants who are closest to the operational reality of change in the age of AI may tell us more about whether transformation will succeed than those setting the ambition.

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