A dedicated parts person is crucial for managing insurance, vendor communication, and returns effectively. Clear ownership ...

Structured mediation preparation can resolve collision repair disputes efficiently with clarity and organization.

And those that will embrace technology will be successful in the future, and those that don’t are going to either be out of ...

A review of Focus Advisors’ proprietary location data shows independent non-dealer MSOs are making moves as 13 acquired at ...

Parkwood Collision's second facility is designed with a new layout to improve productivity and streamline workflow.

In a complex, data-driven collision repair landscape, independent shops must leverage accurate data to stay competitive and profitable.

Rather than guiding customers toward or away from filing an insurance claim, we need to give them the tools or resources to ...

Amid difficult economic pressures and rising insurance premiums, three collision repair shop operators share how they educate ...

Self-reflection, understanding individual backgrounds, and focusing on contributions beyond metrics can help leaders manage difficult personalities effectively and build ...