Half of U.S. consumers (50 percent) said they would prefer to give their business to companies that do not use generative artificial intelligence to create their consumer-facing content and ...

Uncertainty creates disengagement, which causes CX to drop, Gallup finds. Plus: Consumers prefer brands who avoid genAI use in content, says Gartner.

Regal today launched Copilot, an agent for building artificial intelligence agents. Users can leverage Copilot to create, test, deploy, monitor, and improve their Regal AI agents. With Copilot, users ...

New AI capabilities in Scailyn transform PRM from a passive system of record into an intelligent growth engine.