David Jones has named Erica Berchtold its first chief commercial officer, joining its executive leadership team next month.

Aloha Collection's co-founders delve into the brand's fast-tracked expansion plan, involving brand collaborations and ...

True Religion CMO Kristen D’Arcy, and H&M's head of customer activation and marketing Linda Li discuss how retailers should ...

Urban Revivo, often referred to as "the Zara of Asia”, has opened its flagship UK store on Neal Street in Covent Garden.

As economic pressures shift consumer behaviour and interest in sustainable shopping surges, Ebay Australia is cementing its ...

Endeavour Group reported a slight decrease in its total retail sales, dropping from $2.406 billion in the first quarter of ...

The Australian Competition and Consumer Commission has approved regulations for safety warnings for consumers to reduce ...

Takashimaya posts record revenue, but flat regional sales and overseas losses raise investor concerns.

David Jones is working with Braze to optimise customer communications as it embarks on a major digital transformation project ...

The report projects that AI-enabled CX could generate an estimated $440 billion in annual EBITDA for consumer-facing ...

Coles and Woolworths’ respective CEOs remain steadfast in driving value for customers as they try to grow market share.

Airi Sutherland’s journey from retail floor to e-commerce leader shows how tech and fashion can transform customer experience ...