One key advantage of UPI 123Pay is its ability to function without mobile data or internet connectivity, offering ...

Indian Overseas Bank has partnered with NPST and MissCallPay to roll out UPI 123Pay, a voice-driven payment system aimed at millions of feature-phone and low-digital-literacy users seeking simple, ...

Network People Services Technologies (NPST), a digital payments infrastructure provider, has been awarded a mandate by Indian ...

NPST wins mandate from Indian Overseas Bank for UPI 123Pay, enabling voice-based UPI payments for feature phone and ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news analysis firm, with a 30-year track record and clients globally. We take pride ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

New research shows that open source ChatGPT-style AI setups can potentially route callers to the right person in a call center using natural language, without following infuriating menu choices that ...

With SNAP benefits set to not go out on Nov. 1, Atlantans already struggling with food assistance face new uncertainty.

Exclusive: Florida man Tristen Elijah Giroux allegedly became enraged after becoming stuck in a phone tree while calling U.S.

Socialist Democratic New York City mayoral nominee Zohran Mamdani holds a firm lead among foreign-born New York City voters, while ...

Invoca, the leader in revenue execution, today announced the launch of its AI Messaging Agent – the first two-way SMS ...