Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

Strengthen your customer relationships by addressing these eight key customer experience failures.

Stewart highlighted that for the full year 2025, the company delivered consolidated EBITDA of $307 million, compared to $311 million in 2024, and adjusted EBITDA improved $40 million year-over-year to ...

Industry leaders at GIRS 2026 emphasize the importance of execution over intent in crafting frictionless customer journeys ...

CVS Health noted that it is an early adopter, using simulations calibrated on millions of responses to pressure test customer journeys, messaging and service design, especially for hard-to-reach ...

TOKYO – SoftBank Corp. has launched a corporate service that uses AI to convert the voices of customers who call in with a harsh speaking voice into a calmer tone.

One of the most dangerous myths around is thinking that branding and marketing are the same. No! Marketing pushes a ...

AI human-in-the-loop strategy, subscription growth, 2026 revenue/EBITDA guidance, buybacks—read key takeaways.

GameSpot may get a commission from retail offers. Megan the bear has just informed me that it has been five years and six months since I last booted up Animal Crossing: New Horizons. In the ...

Passenger questions inflight conduct after shocking crew comment on transatlantic trip, sparking debate over complaints.