CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Entrepreneurs know firsthand that running a business in today’s world feels anything but small. The details and deadlines can ...

Pipedrive and Salesforce are top CRM platforms geared toward different business needs. We compared their features to help ...

Marketing software can help your business engage customers and connect with prospective buyers to grow your brand awareness ...

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As tens of thousands of Kaiser Permanente health care employees approach the end of a five-day, multi-state walkout on Sunday, both sides said they’ll return to the bargaining table over the central ...

Forbes contributors publish independent expert analyses and insights. Doug Gollan covers private aviation and the business of luxury travel.