As people start using AI when dealing with government services, the gaps between agencies are becoming more obvious.

From predicting weather to analysing policy, here are five global AI projects that offer examples that Australia's public sector can learn from.

The disconnect between expectations and reality when navigating services can be repaired by the intelligent use of AI tools.

When leaders imagine different futures, how much does government need to change to turn these ideas into reality?

Rocket Software is a global technology leader in modernisation, helping the world’s leading organisations modernise their infrastructure, data, and applications without disruption. Founded in 1990, ...

IDC's latest research shows AI is a result of coordinated modernisation across infrastructure, data, cybersecurity, applications, and workforce capabilities, rather than a standalone initiative.

The public servants who are closest to the operational reality of change in the age of AI may tell us more about whether transformation will succeed than those setting the ambition.

McKinnon survey results show citizen confidence in Australia’s democratic institutions remains strong but trust in how it works is starting to falter.

Practical questions guide the people-first approach to AI use at Services Australia. Looking through the lens of customer outcomes helps.

A step-by-step explanation of who implements and regulates the use of AI in government, and what those departments and groups look like.

The Mandarin is an essential resource for anyone interested in Australia’s public sector, with daily news, commentary, analysis and expert advice.

Public service jobs will become more creative, and the robots will take the roles they should’ve been doing all along.