Agentic workflows force enterprises to move beyond the single source of truth toward governed, real-time, permissioned access ...

Anyone who sits at a computer and works to synthesize information is going to be out of work — and that includes customer ...

Hybrid work is common, but meetings still lack speed, engagement, and equity. IT leaders are improving collaboration with simpler, human centered tech.

Enterprise communications depends on good data management. Meet the two big challenges impeding effectiveness.

The acquisition places security and governance for human and AI agents along with data all under the same roof.

From boosted to CSAT and reduced costs, agentic AI systems can improve customer experience, but only when companies properly ...

Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...

This year, the top priority is not adding more tools — it's about making existing tools operate as a coherent system.

Cisco is leveraging its massive portfolio to build a secure and comprehensive platform for collaboration and CX.

With My notes, Zoom Workplace users can take manual notes and transcribe meetings wherever they happen – in person or on ...

By maintaining context across channels and interactions, AI-driven platforms connect past and present conversations.

The Genesys Cloud Agentic Virtual Agent unites conversational interactions with fully automated actions, in accordance with ...