Mario Chaves knows what it takes to build in nearshore at scale. As co-founder of Avantica, he helped build one of the region ...

Argentina has launched a dedicated digital free zone in Mendoza, aiming to accelerate tech job creation and strengthen its knowledge-based economy.

Jamaica has opened another plug-and-play facility, refining a model that has drawn dozens of foreign BPO firms to the island ...

In the ongoing debate between cost and quality in outsourcing, Brad Meiller doesn’t see a contradiction. He sees a messaging ...

The United States has formally resumed operations at its embassy in Caracas moths after it captured President Nicolás Maduro ...

The Jamaican government is encouraging BPO companies operating in the Montego Bay Free Zone to relocate inland.

Owner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to ...

The Indian IT services industry is currently navigating a period of operational strain as clients openly demand discounts of ...

The IDB Lab, the innovation and entrepreneurship arm of the IDB, earmarked $25 million to invest in business startups in El ...

Uruguay’s Information Technology sector is booming, emerging as the main driver of the nation’s economy. In 2023, the IT sector accounted for an impressive 4.4% of the country’s GDP, with total ...

Rio de Janeiro is planning to build an AI City — a dedicated technology hub featuring data centers, submarine cables, and office spaces for startups and remote workers. The campus, led by local ...

French BPO giant Teleperformance has fully acquired Majorel after two key shareholders, Bertelsmann and Saham, divested their holdings in the call center firm. German media conglomerate Bertelsmann ...