Costa Rica’s global services industry is awaiting the inauguration of Laura Fernández, as her incoming administration signals ...

Uruguay is the least corrupt country in Latin America, while Venezuela ranks among the region’s most corrupt, according to the 2025 CPI.

Volvo Group has reportedly discovered that its data at North American operations was compromised during a late-2024 cyberattack on its BPO partner, Conduent.

With AI beginning to find widespread use across BPO and IT operations, companies are grappling with how to best face customer ...

After two years of sluggish growth, demand for custom software is finally showing signs of revival, driven by entrepreneurs’ ...

Latin American fintech firm Evertec Inc has agreed to its Brazilian rival Dimensa S.A. for US$181 million, strengthening its ...

Remittance flows from the United States to Latin America and the Caribbean reached an all-time high of more than $158 billion in 2025 ...

AI has transformed the software industry like never before, according to a recent study by global accounting and consulting firm PwC.

Four Latin American currencies have strengthened against the U.S. dollar this year, supported by carry trades and mineral exports.

The Philippines’ IT-BPM industry body has committed to investing at least US$25 million a year to future-proof a workforce in this AI era.

Tata Consultancy Services (TCS) has unveiled plans to invest $37 million to build a major delivery and innovation campus in Londrina, Brazil.

Not so many years ago, Colombia’s status as a Nearshore destination was on rocky ground. Despite its population – now around 50 million – the country’s bilingual talent was sorely lacking, Nearshore ...