Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Devon & Cornwall Police are this week honouring their contact centre ‘Headset Heroes’ who work tirelessly in the Force’s control rooms as part of International Control Room Week. Based in Exeter and ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...

For a limited period, Dimension Data are also offering complimentary access to their Benchmark Results Portal, where you can filter 700+ performance metrics by region, sectors, service type, size and ...

Suffolk’s once-in-a-generation, state-of-the-art fire control room / contact centre goes live. A new era in emergency response has begun in Suffolk, as Suffolk Fire and Rescue Service unveils its ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations are never reviewed. They sit in transcripts, get lost in systems, or are ...