Finalists for the UK National Contact Centre Awards 2025 have been announced! Hosted by the CCMA (Contact Centre Management ...

Sabio Group Expands Women in Tech Community Globally. sabio group women in tech contact centre solutions CX specialists ...

Business Systems Ltd announces Andrew Jacobs to Managing Director. Andrew will lead the company growth in the contact centre ...

CX Tech Trends that Contact Centrer Leaders Can't Ignore - article by contact centre specialist Enghouse Interactive ...

A group of 80s singing legends swapped the stage to handle calls for clothing retailer The White Stuff at their Contact ...

WorkL Reveals Key Barriers to Workplace Happiness. contact centre and business survey by WorkL ahead of International Day of ...

NICE teams up with Certified Languages International to personalise customer service with CXone Mpower contact centre ...

Irish-owned company Uniquely in Birmingham, Manchester and Glasgow by the end of 2025, contributing to economic growth and ...

Wordwatch, a provider of communications governance & archiving solutions, announced William Davenport as its Managing ...

Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their ...

Content Guru’s Global AI Vision Takes Center Stage with New Website Launch. Leading CX Provider Also Announces Flagship AI ...

A Met Police contact centre handler has been praised for using Instagram to safeguard a victim of domestic abuse who made a ...