The Canada Revenue Agency says taxpayers should have an easier time this tax season, a year after it faced criticism for long wait times and, in some cases, bad advice from representatives. Enjoy ...
Despite calling the service provided by Canada Revenue Service call centre agents “completely unacceptable” and hitting “rock bottom,” Wayne Long, secretary of state responsible for the CRA and the ...
OTTAWA — The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an influx of calls during the upcoming tax season. Melanie Serjak, an ...
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