It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

I'm looking for a call recording solution for our Call Manager system. I saw CallCopy mentioned here before, I came across VPI Capture. Just started Googling so I'm sure there's more. My one ...

JDSU’s PVA-1000 VoIP Capture Agents reside across the network and collect detailed VoIP call statistics for signaling and voice transport quality. JDSU’s unique approach — providing unlimited remote ...

Vendors were asked to supply their VoIP analysis and management product on the hardware platform of their choice for hands-on analysis in Miercom’s testing lab in New Jersey. The test network ...

It’s no secret that voice-over-IP gear is ringing up sales. Some estimates peg public-sector adoption rates at more than 35 percent. Unfortunately, the darker secret for many of the organizations is ...

Learn about the best VoIP services and how they can help your business.

Every company, no matter the size, needs a robust communications platform. The top voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features at a ...

Why You Should Care: Up-to-date call center solutions that can work with thin clients, VoIP, dual-monitor PCs and Web-based clients are a gem for VARs. CallCopy is seeing healthy interest not only ...

This type of monitoring is proactive, simple, and affordable -- suitable for private networks or cloud environments. Since last I wrote about Fluke Networks' TruView Live cloud-based real-time ...

Maintaining a clear and dedicated pathway for both voice and data communications is essential to maintaining security operations, situational awareness, and emergency response; thus, inbound and ...

As the city of Houston prepares to launch a major voice over IP (VOIP) project, CIO Denny Piper first wants to get a network operations center in place. While he hasn’t chosen which monitoring tools ...