Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

2021/22 stats: 27.1 ppg, 13.8 rpg, 7.9 apg, 58.3 FG%, 33.7 3P% Jokic’s immense value was put to the ultimate test when he propped up a team of mostly role players this season to nearly 50 wins in a ...

As we prepare for a future with more caregivers and more complex patient needs, let’s commit to valuing the care that happens outside hospitals just as much as the care within them. The new Blueprint ...

SAN ANTONIO, Oct. 7, 2025 /PRNewswire/ -- WOW24-7, the #1 ranked global customer service outsourcing company, today announced the launch of its 2026 Contact Center & CX Operations Predictions Survey, ...

Federally qualified health centers, long accustomed to getting by on volume-based public insurance reimbursements and government support, are experimenting with value-based care. Modernizing may be ...

The new tech center is part of the company’s broader strategy to expand its capabilities and drive operational excellence across its significantly larger enterprise.

1. Understand case volume and physician employment trends. Physician employment may disproportionately affect centers with high non-owner case volumes, said Jason Ruchaber, CFA, ASA, partner at ...