History and economics – as if you could separate the two – are burgeoning with examples of products being developed for one task and then being used, perhaps after some tweaking, for an entirely new ...

Dear Dahlia and Linda, This is harmonic convergence week for the Supreme Court. The planets have aligned so that the end of the 2008 term comes just as we approach the confirmation hearings for a new ...

Customer experience leaders rarely have authority over everything that touches a customer — and that hinders their ability to operate. "There is nothing more difficult to take in hand, more perilous ...