Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

The person a customer cares most about (at least when conducting business with you) is themself. Here are eight simple ways to provide the kind of recognition that lets a customer know you’re putting ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. If you have been to a conference, you may recall that music ...

We've all been there: The dreaded call to a customer service line. NPR's Life Kit presents tips for getting the most out of customer service. Encore: How to talk to customer service — and actually get ...

We've all been there - the dreaded call to a customer service line. AUTOMATED VOICE: Please hold while your call is being transferred. ESTRIN: Can I please just speak to a live human being? Well, ...