BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...

Marks & Spencer ends TCS IT service desk contract, but both firms say the move is unrelated to April’s cyberattack. M&S ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

Gonzaga University in Spokane, WA has replaced its outdated service desk software with a service management system that offers workflow automation and a self-service portal to help the university cope ...

Management software vendor BMC Software Inc. is due to release a suite of products aimed at small and midsize businesses this week. The move follows a recent similar announcement by rival IBM. Known ...

Management software vendor BMC Software is due to release a suite of products aimed at small to midsize businesses (SMBs) this week. The move follows a recent similar announcement by rival IBM. Known ...

BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company announced it had partnered with Salesforce.com to deliver its IT management software the Force ...