The Minneapolis-based retailer issued a new directive for in-store workers instructing them to smile and make eye contact ...

Consumers, too, are navigating economic concerns, which has led 70% of shoppers to actively seek deals and promotions.

Luckily, consumers seem to be pulling their weight. Seventy-two percent report that they go back to the same small businesses ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed ...