Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid ...

Retail is one of the most dynamic segments, especially when it comes to adopting and integrating new technologies and business models. It’s the only way to exist and thrive in such a competitive world ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Retail media growth. Retail media has grown into a $128 billion industry, expected to surpass TV advertising. Customer experience impact. Irrelevant ads clutter ecommerce pages, which decreases ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Tailoring product descriptions, marketing campaigns and ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...

Digital product passports have the potential to revamp the customer experience by reshaping the relationship between brands, products and consumers, experts say. These comprehensive digital records ...

For years, retail companies feared their brick-and-mortar stores risked being starved into oblivion as larger and larger numbers of consumers opted for the ease and convenience of online buying. Now ...

A survey from Ericsson is warning that problems with retail networks and connectivity in general are posing a danger to ongoing profitability. In its Sector in focus: Connecting retail report, ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.