Engaging with customers and un­derstanding how well your organization manages these interactions is essential to building customer loyalty. This article will focus on concrete solutions that will help ...

With 74% of companies planning to allow employees to work remotely at least part of the time post-pandemic, helping each employee work at their best in a hybrid workplace is top of mind for many ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

This article was co-written with Leila Dige. As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the ...