Understanding the differences between RPA and agentic AI — as well as how they complement each other — can unlock major automation benefits. I was recently speaking with a client who stated, “We’ve ...

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies. Software that automates basic tasks is ...

I’ve been part of the automation world since the early 2000s, and there’s been a fascinating evolution from clunky old screen-scraping tools to the current wave of “intelligent process automation” ...