In the always-on world of social media, a single corporate misstep can quickly escalate into a full-blown public relations crisis. Preventing long-term brand damage, however, starts before issues ever ...

For entrepreneurs, public relations crises can hit at any time. Here’s how to batten down the hatches, prepare for the worst and navigate your business to calmer waters. Strategic content creation and ...

Jochen Schwenk is CEO of Crisis Control Solutions LLC, an expert in risk and crisis management and a bestselling author. Most executives think they understand crisis communication, but, in my ...

Betty Galligan sings in a rock band, delivered balloon-a-grams and has a pet bird with a 500-word vocab. All of this has helped sharpen her PR skills.

When a corporate crisis strikes, executives need a strategy for discussing the matter with employees, customers, and the public. But unless information about a crisis is shared in a careful, planned, ...

Early, empathetic communication prevents speculation and helps leaders control the narrative. Accountability and calm leadership build trust without overpromising outcomes. Displaying confidence on ...

What’s the worst thing you can say when you’re in a jam? “No comment.” That’s according to Betty Galligan, founder and president of Newberry Public Relations & Marketing Inc. in East Providence. She ...