AI is not just changing how work gets done. It is changing how leaders need to think about process ownership. Most ...

The year 2020 showed the laggards what the leading edge of digital transformation already knew: Rapid adaptability is critical in an unpredictable world. Without it, inability to change in sync with ...

Both of these problems, building on a broken stack and being unable to prove value, share a common root cause. Nobody owns PI ...

Managers generally don't get to refuse ownership of a process. As process owners they generally do get authority over the process design. Our internal help desk has a manager who is currently trying ...

CDO Brad Clay spearheaded a new global business process ownership model to help fuel the semiconductor manufacturer’s transformation from a high-volume commodity business to a high-value one. When ...