Those assigned the task of fire prevention duties know the importance of being dedicated. Inspectors have the responsibility of identifying problems and mandating corrections. Anyone who has been ...

My last blog post addressed making the Customer Experience (CE) proactive—in other words, anticipating customers' needs and challenges in order to provide proactive service. The second cardinal aspect ...

In fire prevention, we’re rarely perceived as a “service” department. Enforcing the fire code means acting as a regulator–how can any of our customers be happy about that? “I’m from the government and ...