AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

As companies look to self-service automation in hopes of both reducing cost and enhancing customer service, their customers are faced with a growing number of opportunities to interact with virtual ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today’s customer-centric market, addressing customer churn is no less than a battle. It ...

While AI offers great potential for improving customer service, it’s essential to navigate its challenges with caution. By following these strategies, businesses can harness the power of AI ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Back in 2018, Google’s CEO, Sundar Pichai, demoed the Google Duplex ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

Taryn Engelbrecht, Solutions Architect, The CRM Team. (Image: The CRM Team) Implementing Dynamics 365 Customer Engagement can be a game-changer for organisations looking to enhance their digital ...

As the familiar adage goes, information is power, and those who have it hold sway over those who do not. Such a scenario is best demonstrated by information asymmetry, whereby one party in a ...

Part of the marketing playbook for value-based selling is the use of customer case studies to provide references and proof of value for a product, service, or software solution. This is what customer ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...