AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

As companies look to self-service automation in hopes of both reducing cost and enhancing customer service, their customers are faced with a growing number of opportunities to interact with virtual ...

Technology’s value in our world is undeniable. However, there can be a point where it is ineffective and possibly counterproductive. See where it can negatively impact your product, brand, and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today’s customer-centric market, addressing customer churn is no less than a battle. It ...

While AI offers great potential for improving customer service, it’s essential to navigate its challenges with caution. By following these strategies, businesses can harness the power of AI ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Back in 2018, Google’s CEO, Sundar Pichai, demoed the Google Duplex ...

In northern Virginia, we are plagued by shopping centers with the most horribly engineered parking lots ever seen—some lots capable of holding thousands of cars, but with as few as ONE entry/exit! And ...

If you run a subscription-based software company, you may want a customer-retention program that delivers renewals on time, with a price upsell, and with happy customers. However, landing all three is ...

As the familiar adage goes, information is power, and those who have it hold sway over those who do not. Such a scenario is best demonstrated by information asymmetry, whereby one party in a ...

Part of the marketing playbook for value-based selling is the use of customer case studies to provide references and proof of value for a product, service, or software solution. This is what customer ...