Performance measurement systems should incorporate the input of front-line federal employees and use innovative measures to accurately measure successes and failures, analysts said at a forum in ...

Investments in performance measurement and management systems have been steadily increasing over the past two decades, and there is no sign that this trend will change in the future. Leaders and ...

Actually, yes—the New York-based data and analytics specialist is now also the proud owner of a highly successful performance, attribution and risk management platform, thanks to its $265 million ...

The American health care system, including the cancer care system, is under pressure to improve patient outcomes and lower the cost of care. Government payers have articulated an interest in ...

Recent revelations that employees at U.S. Department of Veterans Affairs hospitals falsified performance data on patient-appointment wait times in order to receive larger bonuses have turned the ...

Forbes contributors publish independent expert analyses and insights. I am the Kester and Brynes Professor at Columbia Business School and a Chazen Senior Scholar at the Jerome A. Chazen Institute for ...

Numbers increasingly govern public services. Hospitals monitor waiting times, bed capacity, patient satisfaction – to name just a few. Universities are ranked by student satisfaction and prisons ...

In my December 2012 entry recapping the year in performance measurement, I shared two studies that suggest nonprofits and funders continue to struggle with the kind of measurement that drives ...

Please note: This item is from our archives and was published in 2002. It is provided for historical reference. The content may be out of date and links may no longer function. SINCE MOST KEY BUSINESS ...

Performance measurement – if done right – can be a core activity to move the health care system to higher value for the American public, while rewarding health professionals and health care ...

Investments in performance measurement and management systems have been steadily increasing over the past two decades, and there is no sign that this trend will change in the future. Leaders and ...