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Oracle debuts AI agents for CX and revenue teams

Oracle introduced new AI agents within Oracle Fusion Cloud Customer Experience (CX) today that it says will help customer experience and revenue teams move faster and make better decisions. Oracle’s ...
Nasdaq

Oracle Unity CDP Expands Artificial Intelligence Models Across Industries to Enhance Customer Experiences

LAS VEGAS, Oct. 19, 2022 /PRNewswire/ -- Oracle CloudWorld-- To help organizations across different industries create more precise customer engagements, Oracle has added 15 baseline artificial ...
SiliconANGLE

Oracle generative AI drumbeat continues with new customer experience features

Continuing its strategy of embellishing its enterprise applications incrementally with generative artificial intelligence capabilities, Oracle Corp. today announced new features in its Fusion Cloud ...
techtarget

Oracle expands generative AI across its CX applications

Oracle CX applications users got a second infusion of generative AI tools for CRM, contact center, field service and marketing this week. Oracle added Assisted Answer Generation for contact center ...
SiliconANGLE

Oracle taps generative AI to improve customer services and boost marketing and sales

Oracle Corp. is jumping on the generative artificial intelligence train with the addition of dozens of new capabilities designed to help organizations boost productivity in areas such as customer ...
Web CMS

Utilities Call on Oracle AI to Transform Customer Service

Oracle is working to help utilities streamline call center operations, lower operating costs, and elevate the customer experience for millions of people around the world. The new AI capabilities are ...
Forbes

Oracle Cloud Has Achieved Momentum Through Differentiation

When Oracle launched its second-generation cloud in 2016, it revealed an architecture designed from the ground up for cloud workloads: Oracle Cloud Infrastructure. In the eight years since that launch ...