Omni-channel commerce will continue to be the name of the game in 2023. While inflation, spending uncertainty, and planning challenges are putting pressure on retailers, consumers will continue to ...

Omni Hotels & Resorts and the Ernest N. Morial Convention Center are preparing to unveil a new design for their $590 million hotel, retooled after pushback from Warehouse District residents over plans ...

This article will look at the characteristics of a call center that is omnichannel, and will discuss why that should always be the case. The customer journey is omnichannel, and customers expect and ...

Even before COVID came along, the world’s second largest fashion retailer H&M was in omni-channel trouble. Back in 2018, diginomica asked if the firm had learned its digital lesson too late, observing ...

This time last year Target CEO Brian Cornell was able to boast that the retailer’s revenue had grown by $5.4 billion since 2017; twelve months on and he's able to add nearly three times that amount - ...

The Ernest N. Morial Convention Center board moved forward Thursday with its long-planned $575 million "headquarters" hotel, approving a deal with operator Omni Hotels & Resorts for a design that ...