As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Mobile phone network operator O2 is urging customers to call a three-digit number and, if necessary, contact their bank as part of its latest alert. In a fresh wave of text messages and emails being ...

Virgin Media O2 has put out some new research that says AI tools are directing customers to fake customer service phone lines ...

Don't call Virgin Media O2 until you have seen the latest advice.