IT Max Global highlights how generative AI, specifically Microsoft’s Copilot, is transforming the customer service landscape while delivering AI-enhanced, cohesive experiences that are responsive, ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

The Eastern Cape Department of Health (ECDOH) in South Africa delivers health services to the citizens of the province. The shared call centre is responsible for tracking and tracing all the ...

Microsoft launches Dynamics 365 Commerce, ARM Treasure Data updates CDP offering, Cheetah Digital debuts Customer Engagement Suite and more CX news. Microsoft debuted commerce solutions for its ...

Trueblue with Microsoft for the launch of a CRM solution based on Artificial Intelligence and aimed to change the way of work for Life Science market. MILANO--(BUSINESS WIRE)--Trueblue is making the ...

July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Implementing Dynamics 365 Customer Engagement can be a game-changer for organisations looking to enhance their digital presence and improve customer interactions. However, the path to successful ...

Microsoft CRM Dynamics 365, also known as Microsoft Dynamics CRM, is a customer relationship management software tool made by Microsoft that offers more extensive features than a standard CRM. When ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...