PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has added Service Catalog to ServiceDesk Plus-MSP, its complete help desk for managed service ...

ManageEngine ServiceDesk Plus vs. Freshservice: Help Desk Leaders Face Off Keeping employees happy and engaged during a pandemic is difficult, but an effective help desk can be a key part of the ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, announced it is augmenting ServiceDesk Plus, its ITIL-ready help desk software, with new integrated asset ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

When the big guns of service management software are too pricey for your budget and demanding of your staffing resources, where do you turn? ManageEngine has been a good choice for Alex Walker, IT ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft announced in ...

Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...