An 800-word document released by the Los Angeles Department of Water and Power aims to improve the customer service reputation of the nation's largest municipal utility. At a press conference Tuesday, ...

The additional hours are part of the department's effort to resolve customer billing problems, officials said. LADWP recently replaced its 40-year-old customer billing system, which spurred ...

LOS ANGELES--(BUSINESS WIRE)--Jan. 25, 2006--Los Angeles Department of Water and Power (LADWP) customers will now have an easier way to pay their LADWP bills. The LADWP is initiating a new program ...

LOS ANGELES (CBSLA.com) — Los Angeles Mayor Eric Garcetti Tuesday unveiled a proposed "Customer Bill of Rights" that he vowed will improve service for Los Angeles Department of Water and Power ...

The breakdowns in billing and customer service that plagued Los Angeles water and power customers much of the past year were attributable to inadequate preparation and a flawed approach to instituting ...

The Los Angeles Department of Water and Power introduced a new "Customer Bill of Rights" on Tuesday. The so-called Bill of Rights still needs to be reviewed and approved by the department's board of ...

LOS ANGELES (KABC) -- The Los Angeles Department of Water and Power hoped to win over some of its many irate customers by introducing a customer bill of rights. There's been no shortage of angry ...

A judge late Friday gave a preliminary nod to a class-action settlement for customers of the Los Angeles Department of Power who were overcharged at least $67.5 million as a result of a botched ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. The Los Angeles Department of Water and ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Police were warning Los Angeles Department ...