How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Companies discovering millions in video content sits inaccessible as employees complete training but can’t retrieve knowledge ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. For years, people have heard that attending a four-year ...

Consistency identification in task-oriented dialogue (CI-ToD) is an emerging and increasingly important field of research, capable of preventing the generation of inconsistent dialogue responses. The ...