While many systems within hosted PBX provider Thinking Phone’s (News - Alert) coherent customer communications, or the “C3 (News - Alert) platform,” offer exceptional opportunities and functionalities ...

Amdocs today made what executives at the company are calling the company's largest, most significant launch, unveiling a three-prong announcement about its latest CRM products, implementation, and ...

I recently attended an alumni course at my alma mater, the Wharton School, titled “Customer Centricity.” We played a simulation game where each group implemented a variety of sales, marketing, and ...

This is about leveraging data and technology to understand and respond to customers, employees, suppliers and stakeholders in faster and more efficient ways. Enhancing experiences. Integrating tools, ...

One of the major areas of concern for utilities today is keeping customers happy throughout the prospect-to-promoter lifecycle. Smart Utility Systems' Smart Customer Mobile solution (SCM) is now ...

Clutch’s Integrated Customer Management platform delivers customer intelligence and personalized engagements empowering B2C brands to identify, understand and motivate each segment of their customer ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more A new Forrester survey commissioned by ...

Jan 22 - Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), today announced the signing of a major ...

Brands can’t achieve real personalization without uniting their emotional and factual data layers into a single digital brain ...

ReverseLogix, a provider of end-to-end returns management systems, today announced a collaboration with Salora ERP, a leading consulting firm specializing in ERP implementations and optimization.

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. A ...