GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...
Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” ...
BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The company, LimeChat, has an audacious ...
BANGALORE, India — Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four Citibank account holders in New York, to the tune of $300,000, a police ...
India Today on MSN
India to launch its own caller ID tech CNAP, here is how it could rival Truecaller
TRAI has approved a nationwide caller name framework, enabling genuine caller identification directly on mobiles. The CNAP ...
India Today on MSN
India to get official caller ID soon, TRAI approves plan to show real names on incoming calls
TRAI has given its approval to a proposal from the Department of Telecommunications (DoT) to introduce a new system that ...
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