IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...

Effective IT service management [ITSM] is essential for companies looking to maximise efficiency and provide high-quality services in digital environment. The IT Infrastructure Library is one of the ...

GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...

What does it take to get ITIL certified? Your email has been sent The year is winding down and perhaps you’re taking a retrospective look at where you are in your career and what you want to achieve ...

Further to the release of the new ITIL Managing Professional Transition certification, Pink Elephant South Africa is excited to be the first to announce course dates for the industry’s first ITIL 4 ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

* Evolving to continual improvement versus major releases. This alludes to the fact that ITIL 4 will include other best practices like lean, agile and DevOps, and consider the wider context of ITSM ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

Case study: How to invest in training without breaking the bank... NHS IT delivery organisation Sussex Health Informatics Services (HIS) has implemented an extensive Itil (IT infrastructure library) ...