Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

Every now and then, there's discussion about the differences and similarities between service oriented architecture and Agile development methodologies. Intuitively, they seem to have the same modus ...

The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Return on investment can turn heads, even when the catalyst for that ROI is a fairly arcane IT management strategy. Return on investment can turn heads, even when the catalyst for that ROI is a fairly ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

Like many large companies, Yahoo Inc. is adopting new IT service management proc­esses detailed as part of the IT Infrastructure Library (ITIL) guidelines. One of its goals is reducing the need for IT ...

Practitioners in information technology face pressures on many fronts. In addition to the demands to become more efficient, IT must now address challenges to maintain a secure state and comply with ...

The Agile and ITIL methodologies are not mutually exclusive, and firms should look to employ facets of both. That's one of the themes to emerge from a recent Computing webinar 'Bimodal IT: stepping ...

BMC Software's annual ITIL seminars will not go ahead in the Asia-Pacific region this year after budget cuts forced the vendor to cancel them. The seminars, which detailed for enterprise users how to ...